Frequently Asked Questions

Disclaimer: Please note, these FAQs are a guide and do not represent any commitment on our part. To understand the legal relationship that you enter into with vizbl.art when you: use the website, register with us, and download material from us please refer to: our Terms of Service and our Privacy Policy for use and registration; and additionally, our Licence Agreement for downloading material.

 

About vizbl.art and our products:

 

What is vizbl.art’s purpose?

Our Mission is to create top quality 3D models and 2D cutouts for gaming engines, Arch Vis artists, and advertising creatives.

 

What are vizbl.art’s main activities?

We create 3D models and 2D cutouts. All our assets are 100% produced in house. We figure out what our customers need. We find the refences (plants, trees), and models. We take the original photographs. We ensure that we have full model release and publicity rights. We use the images to create high quality 3D digital models and 2D cutouts. We licence images to our customers. Every pixel is produced and owned by us.

 

What is special about vizbl.art’s assets and products?

In short, Diversity and Quality. We seek to produce the highest quality assets which fully represent the diversity of our wonderful planet. Whether 2D human images or 3D plant representations, we aim to make sure that no one and nothing is under-represented.

 

How often do you produce new products and how can I be notified?

We are constantly producing fresh new products to help bring your creations to life. We aim for at least monthly releases of new products.

You can be among the first to be notified about our new product releases by agreeing to receive new product emails in your email preferences.

 

Where is vizbl.art based?

We are based in the vibrant city of Johannesburg. We are proud to be building an exciting new business in a city that is both a melting pot of cultures and at the forefront of building a courageous new South Africa. Additionally, Joburg is famous for its abundance and diversity of trees!

 

What is vizbl.art’s story?

We are a lockdown baby! We officially incorporated on 06 April 2020. We are a group of visual artists who are passionate about quality and understand what our colleagues around the world need to add life and realism to their commercial creations.

We think that we have a pretty good handle on what is wanted and what is missing, however, we love to learn so please get in touch and let us know where we can help you out! Email info@vizbl.art.

 

Copyright, model release, and publicity rights:

 

Who owns the Intellectual Property (IP) on vizbl.art website?

 Vizbl.art owns 100% of the IP for all the assets on our website. Every pixel is produced in house by us. We own the copyright and publicity rights for everything on our website.

 

Do all the assets have full model release?

Yes, we only use professional models who have given us full model release.

 

Account registration

 

Why do I need to register for an account?

You need to register for an account so that we can protect our intellectual property. By registering for an account you agree to our Licence Agreement and Privacy Policy.

 

Who can register for an account with vizbl.art?

Any human can register an account with vizbl.art. Accounts are for the use only of the named individual who signed up for the account. You can not share an account with other people. Companies, teams or other non-humans are not permitted to open an account with vizbl.art. When you purchase products from us, we license our IP to the individual account holder who made the purchase.

 

How do I register for an account on vizbl.art?

Click on the “Sign up” button and follow the instructions. You will receive an activation email to activate your account. After you activate your account by clicking the link in the email, you are ready to use vizbl.art.

 

Who else is entitled to use my account?

Only you may use your account. Accounts are for the use of the individual account holder. You can not share the use of your account or the products that you buy from us. You should keep your password secret and not share your password or access to your account with anyone else.

 

 

Free downloads

 

Can I download free cutouts?

Each 2D cutout pack comes with a free download for you to experiment with and experience the quality of the products in the pack. Click into a pack and then click “Download Free Sample”.

 

Product purchases

 

How can I buy digital assets from vizbl.art?

Click on the pack that you want to buy. Then click “ADD TO CART”. Once you have selected all the items you wish to purchase, click the cart icon in the top right corner of your screen and click “PROCEED TO CHECK OUT”. Then follow the instructions to complete your purchase and download your new assets.

 

What payment methods can I use?

You can use any Credit Card  vizbl.art. We use Payfast as our payment partner of choice. Payfast is secure and reliable as well as available in many countries around the world.

Do you keep records of my payment methods?

No, vizbl.art does not keep any records of your credit cards or any other payment methods.

 

How can I use the digital assets I buy from vizbl.art?

You can use your purchases in your personal and commercial design projects. For example, in: Architectural Visualisations, Game design in Unreal Engine and Unity, Graphic Designs for advertising and other commercial projects.

Restrictions: You can not resell or otherwise redistribute your purchases or use them as a standalone item or in any other way that they could be extracted as a reusable asset from your designs. You can not use your purchase in any unlawful way such as in pornography, in a defamatory manner, or in a inciteful manner. Please refer to our Licence Agreement and Terms of Service for more detail on uses and restrictions.

 

What file formats does vizbl.art use?

PNG
PSD

 

What is vizbl.art’s refund policy?

We do not refund. We trust that you will select products that you wish to use and purchase. Please get in touch with us if you have any issues with any of your purchases at info@vizbl.art

 

Who else can use my purchases?

Only the individual named account holder may use purchases made through the account. When you purchase or download a product from vizbl.art you do it as a named individual for use solely by you. You can not share your purchases or account with other people.

 

License agreement

 

What is the licence agreement for?

The licence agreement explains the fine detail of how you can use products that you download from vizbl.art and therefore licence from vizbl.art. It is a legally binding agreement which you agree to when you download anything from vizbl.art. Its main purpose is to protect our Intellectual Property and therefore our business. It explains what you are allowed to do and what you are restricted from doing with our Intellectual Property. Please familiarise yourself with the License Agreement.

 

Subscriptions

 

Can I subscribe to get access to all your products?

Not yet! Currently, we are offering products for purchase in packs. In the future, we will introduce individual and team subscriptions. These will allow you to access all our products for a set annual fee. You will then be able to use our products in your creations whilst your licence is current.

 

Do you have an enterprise or team subscription option to allow the whole team to use vizbl.art products from one account or purchase?

Coming soon! In the near future, we will introduce a team subscription service. For the time being we are keeping it simple whilst we focus on creating top quality relevant products.

 

Contact for any other questions

 

We would love to hear from you so if you have any other questions that have not been covered by these FAQs, please email us at info@vizbl.art

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